Terms of Service
Welcome to Madam Mimi. By using this website or purchasing from us, you agree to these Terms of Service.
1. About Madam Mimi
Madam Mimi is an online shop and editorial platform offering French-inspired wall art, beauty and self-care content, and digital systems and resources. References to “we”, “us” and “our” mean Madam Mimi.
2. Products and availability
We make reasonable efforts to describe products, colours, sizes and images accurately. Because screens and printing processes can vary, the appearance of colours may differ slightly from what you see on your device. Products may be produced on demand and availability or delivery times can change.
3. Orders and payment
An order is placed through the Shopify checkout. Prices shown at checkout are the prices applicable to your order, including any taxes or delivery charges that are displayed before payment. We may correct obvious errors in product information or pricing. If an obvious pricing error affects an order, we will contact you before fulfilling it.
4. Delivery
Estimated delivery information is provided during the shopping and checkout process where available. Delivery times can be affected by production, carriers, customs or circumstances outside our reasonable control. If an order is delayed or cannot be fulfilled, we will communicate the available options.
5. Returns and legal consumer rights
Consumers in the Netherlands and EU generally have a statutory 14-day withdrawal period for online purchases, subject to legal exceptions. Our Returns & Refunds policy explains the process. Nothing in these Terms limits mandatory consumer rights, statutory conformity rights or other protections that cannot legally be excluded.
6. Damaged, defective or incorrect products
If a product arrives damaged, defective or incorrect, please contact us through the Contact page with your order number and photos where relevant. We will assess the issue and provide the remedy required by applicable law.
7. Intellectual property
Unless otherwise stated, the Madam Mimi name, branding, artwork, photography, text, layouts and other content on this website are owned by or licensed to Madam Mimi. You may use the website for personal, non-commercial purposes. You may not reproduce, resell, distribute or commercially exploit our content without written permission.
8. Beauty and editorial content
Beauty, skincare and self-care content on Madam Mimi is provided for general educational and editorial purposes. It is not medical advice, diagnosis or treatment. Product recommendations do not guarantee a particular result. Always follow product instructions and seek professional advice where appropriate.
9. Digital systems and resources
Digital resources, templates and systems are provided for the purposes described with the relevant product. You receive a licence to use purchased digital resources for your own personal or permitted business use; you may not redistribute, resell or publish the underlying files as your own.
10. Third-party services and links
Madam Mimi may link to or recommend third-party products, services or websites, including affiliate links. Third parties are responsible for their own products, services, terms and privacy practices. Where an affiliate relationship exists, we aim to disclose it clearly.
11. Liability
We are not responsible for losses caused by events outside our reasonable control or by third-party services, except where applicable law provides otherwise. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
12. Privacy
Our processing of personal information is described in our Privacy Policy.
13. Changes to these Terms
We may update these Terms when our services, products or legal obligations change. The version published on this website applies to future use and purchases, subject to mandatory rights.
14. Governing law
These Terms are governed by the laws of the Netherlands, unless mandatory consumer law in your country of residence gives you additional rights that take precedence.
15. Contact
Questions about these Terms can be sent through our Contact page.